Privacy Policy

1. Who We Are

VM Roofing is a roofing contractor based in Newcastle upon Tyne, operating across the North East of England. Our registered business address is:

Telephone: 07463 486342

For all data protection enquiries, contact us at the address above or by telephone.

2. What Personal Data We Collect

When you submit an enquiry or quote request through our website, we collect the following information:

• Name — to address you personally and identify your project.
• Telephone number — to contact you regarding your enquiry.
• Email address — to send you a written response or quote.
• Postcode — to confirm that your property falls within our service area.
• Project details — a description of the work you require, as provided in your message.

We do not collect payment card details through our website. We do not use tracking cookies or run advertising pixels. We do not collect data from children.

3. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry or quote request.
• Arrange a survey appointment and provide a written quotation.
• Communicate with you about an ongoing roofing project.
• Issue your 10-year workmanship guarantee upon project completion.

We do not use your data for unsolicited marketing, and we do not sell, rent, or share your personal data with third parties for their own commercial purposes.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Legitimate interests — to respond to enquiries submitted voluntarily through our website contact form.
• Contract performance — to process personal data necessary to fulfil a roofing contract once work is agreed.
• Legal obligation — where we are required to retain records for tax or regulatory compliance purposes.

5. Third-Party Processors

Enquiries submitted through our website are delivered to us via Resend (resend.com), a transactional email service. Resend processes your submission data solely to deliver the email notification to us. Resend is GDPR-compliant and operates under a Data Processing Agreement.

Beyond Resend, we do not use any analytics, advertising, or tracking services on this website.

6. How Long We Keep Your Data

• Enquiries that do not result in a project — contact details are retained for up to 6 months and then deleted.
• Completed projects — records relating to the project (including contact details, survey reports, and guarantee documentation) are retained for 10 years to support our workmanship guarantee and any warranty claims.
• Financial records — invoices and payment records are retained for 7 years in accordance with HMRC requirements.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate data.
• Right to erasure — you may ask us to delete your data where there is no compelling reason for us to continue processing it.
• Right to restrict processing — you may ask us to limit how we use your data.
• Right to object — you may object to our use of your data on grounds of legitimate interests.
• Right to data portability — where applicable, you may ask us to provide your data in a machine-readable format.

To exercise any of these rights, contact us by telephone on 07463 486342 or in writing to our Gateshead address above. We will respond within one calendar month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

This website does not use analytics cookies, advertising cookies, or tracking pixels. No cookie consent banner is required because we do not set any non-essential cookies.

Your browser may set a session cookie to maintain your browsing session. This is a strictly necessary technical cookie and is not used to identify or track you.

9. Data Security

Our website is served over HTTPS (TLS encryption). Enquiry data is transmitted securely from your browser to our email delivery provider. We do not store personal data in a public database on this website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website following any update constitutes acceptance of the revised policy.